Yomdel designs and delivers world-class customer experiences, for modern, customer focused businesses, who want to differentiate on service.
From market research and mystery shopping that defines your optimum customer experience, to fully managed 24/7 live chat that delivers exceptional service to your customers, Yomdel offers market leading business growth where it matters. The customer!
5 years ago, Yomdel pioneered high quality, fully managed live chat services to the property sector, and now serves over 2500 businesses across multiple UK sectors, and is now the market leader in Australia too. In addition, today Yomdel offers 24/7 voice call and email support, with social messenger channels coming on stream this year too.
Yomdel Insight Services - Market Research and Mystery Shopping, uncover customer truths for your business, and also measure and benchmark current customer satisfaction. Yomdel ensures you take the risk out of decision making and identifies exactly what steps to take to improve your customer experiences, differentiating you from your competition.
Partnering with UK businesses, in the last year Yomdel services delivered an average of 32% incremental revenue through client websites and improved customer experience, a staggering 18:1 ROI.
Yomdel Live Chat - pricing options available to suit your business:
- Pay per chat - we offer unit rates or pricing bundles structured to suit the expected volume of live chat traffic on your website
- Pay per lead - success based model, where you pay a fixed price only for defined business opportunity chat outcomes
- Or you can put together a blend of both of the above!
Have a chat with us, and we'll quickly work out what you prefer, and works best for your business.
Our Live Chat also comes with many additional services and integrations, which can be built in to your product package, including Live Connect (telephone sales integration) and Live Tracking (web analytics integration)
Yomdel Insight Services - Mystery Shopping is priced on a ratecard basis, in line with your needs: from simple telephone enquiries, to branch walk-ins or competitor analysis, to video recorded home valuations.
Market Research is priced on a bespoke project basis: one of our expert team will work with you to define your research objectives and requirements, tailoring a project to your needs, and offering a detailed quotation in advance.
Yomdel offers integrations with an increasing number of suppliers every day, especially CRM systems and proptech platforms.
Popular CRM integrations include: Reapit, Salesforce, Hubspot, Keap and Agent Box
Yomdel is able to deliver leads via XML, an open API or via dedicated APIs for almost any CRM system.
Just get in touch to see how we can integrate with your chosen system.
Yomdel charges a nominal monthly charge for data transfers.
Setup / Onboarding
With Yomdel providing services to thousands of agents the process is very fine-tuned.
We do all the heavy-lifting for our clients, meaning they just need to sign off on the details provided. It is very efficient and easy.
Live Chat setup is usually done within 1 week of order.
Mystery Shopping services are also normally agreed and set up within 1-2 weeks of initial request.
Training & Support
Online, face to face or blended? Blended
Included or chargeable? Included
Do you offer free of charge:
Telephone Support – Yes (24/7)
Email Support – Yes (24/7)
Chat Support – Yes (24/7)
24/7 Managed Live Chat
Telephone Customer Service
Sales Team Integration
Problems we solve for agents
Yomdel helps agents grow through using managed live chat to significantly increase website conversion to generate large volumes of new leads and levels of customer satisfaction above 95%.
With tough trading conditions and declines in transaction volumes, Yomdel helps agents create competitive advantage and grow market share.
Mystery shopping enables agents to shine a light into their business so they can understand the customer experience and take steps to improve. Competitor benchmarking also enables Yomdel agents to successfully win more business.
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